Michelle, one of our advanced clients started doing this during Covid and it's made a remarkable impact on their sales. I equate it to the guest saying they visited the dealership when in fact they actually just visited the website.... (More)
Do you allow your sales team to do in-store price adjustments, or do they have to touch the desk with every pencil?
Understanding the customer journey !
They always wanted total control... that we do it the way they want it :-)